Basefy Product
Whappio
Let customers type, speak, or send a photo: Whappio's AI chatbot understands, replies automatically, and hands over to a human operator when needed. WhatsApp, Instagram, Facebook, email, and Telegram in one panel.
- Relationship
- Owned and operated by Basefy
- Audience
- Support, sales, and campaign teams in enterprise and mid-market companies
- Capability
- Conversational operations module, integrations, automation
- Partnership
- Official service provider and technology partner of WhatsApp Business and Gupshup
- Channels
- WhatsApp Business, Instagram, Facebook, email, and Telegram
- Deployment
- In the cloud, or on your own servers (on-prem) when data residency matters
Messaging is where customers already are. It is rarely where the operation is.
Conversations arrive faster than a team can structure them. Context sits in individual phones, campaign replies get lost, and no one can see the operation behind the messaging.
Whappio is a live product: chat screen, template messages, ready messages, tags, and contact management in one panel. Businesses such as Myth-Ai, Dekopasaj.com, Saude İstanbul, and Allkaria.com use Whappio for customer communication.
Product leadership, design, engineering, and the reusable conversational operations module used across Basefy builds.
On-prem deployment, access control, and auditable operations for requirements such as KVKK.
How the product is structured.
Four views of the same operation. The images in the first three tabs are real screens from the Whappio panel.
One queue, with rules that decide who owns each conversation.
Text, voice messages, and photos land in the same chat screen. Conversations are assigned by rule rather than by whoever answers first, and every handover leaves a record.
- Voice messages transcribed and understood
- Photos understood: products, labels, receipts, screenshots
- Assignment rules by team, topic, and language
- Escalation lane with a visible owner
- Full conversation history on handover
Bring the operation, not just the channel.
If messaging is already carrying part of your operation, the useful first conversation is about the workflow behind it.
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